Hub-In Rides Privacy Policy

Last updated: March 19th, 2025

Introduction

Your privacy is important to us. This Privacy Policy explains how Hub-In Rides collects, uses, and protects your personal information when you use our platform.

Information We Collect

  • Personal Information: Name, email address, phone number, profile photo (if uploaded), payment details (e.g., mobile money details, transaction history).
  • Location Data: Real-time GPS location when using the app, pickup and drop-off locations.
  • Usage Information: Ride and order history, app preferences and settings, device information (IP address, operating system, device model).
  • Driver Information (for registered drivers): Driver’s license and national ID, vehicle registration details, compliance and safety certifications required by local regulations.

How We Use Your Information

  • To provide and improve our ride-hailing and delivery services.
  • To facilitate payments and process transactions.
  • To ensure safety and verify driver eligibility.
  • To detect and prevent fraud, unauthorized access, and security risks.
  • To personalize user experience, such as recommending frequent pickup locations.
  • To provide customer support and communicate with you.
  • To comply with legal obligations and law enforcement requests.

How We Share Your Information

We do not sell your personal data. However, we may share your information with:

  • Drivers and Riders: To connect users with drivers and provide real-time tracking.
  • Service Providers: Payment processors, cloud storage providers, and analytics tools that help us operate the Platform.
  • Law Enforcement: If required by law or to protect our users and Platform.
  • Business Partners: In case of mergers, acquisitions, or partnerships, your data may be transferred as part of business operations.

Data Security

We implement strict security measures to protect your data, including encryption of sensitive information, secure access controls, and regular security audits. However, no system is 100% secure, and we encourage users to protect their account credentials.

Your Rights and Choices

  • You have the right to access, correct, or delete your personal data.
  • You can disable location tracking through your device settings.
  • You can request a copy of your data by contacting us.

Data Retention

We retain your personal data as long as necessary to provide our services, comply with legal obligations, and resolve disputes. When data is no longer needed, we securely delete it.

Tokens and Tracking Technologies

We use tokens and similar technologies to improve our services, track usage, and personalize content.

Third-Party Links

Our Platform may contain links to third-party websites or services. We are not responsible for their privacy practices, so we encourage you to review their policies.

Children's Privacy

Our Platform is not intended for children under 18. We do not knowingly collect data from minors. If you believe a child has provided us with personal information, please contact us for deletion.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the Platform constitutes acceptance of the revised policy.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: team@hub-in-rides.online

Address: Westerwelle Startup Haus, KG 622 St, Kigali, Rwanda